Privacy Policy for Ascendo Group Australia

Effective Date: August 19, 2025

1 – Purpose & Scope

Ascendo Group Australia (“we,” “our,” “us”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy applies to all personal data we collect through our website (ascendogroup.au), via contact forms, communications, or other interactions related to our advisory, accounting, and tax services.

2 – Collection of Personal Information

a) Information You Provide

We may collect personal information such as:

• Contact details: name, email address, phone number, postal address.
• Business-related information: company name, position/title, industry sector, tax details. This information is collected when you:
• Contact us via forms or email.
• Engage services (e.g. advisory, consultations, account setup).

b) Automatically Collected Information

We may collect non-identifying information automatically via tools like web analytics:

• IP address, browser type, operating system, referring websites, pages visited, time spent, and other usage data.
• Cookies and similar tracking technologies, which you can manage or disable via your browser settings.

3 – Use of Personal Information

Your information may be used to:

• Respond to inquiries and provide our services.
• Manage service delivery, billing, and administrative tasks.
• Send updates or marketing communications, but only if you’ve consented.
• Improve our website and service offerings.
• Maintain security and detect misuse of services.

4 – Disclosure of Personal Information

We do not sell your personal information. We may disclose personal data to:

• Trusted third-party service providers (e.g. hosting, analytics, CRM), strictly for processing on our behalf and under confidentiality obligations.
• Legal or regulatory authorities, when required by law.

5 – Cookies & Analytics

We use cookies and analytics tools to:

• Enhance navigation and functionality of the site.
• Understand how users interact with our website to improve experience.

You can disable cookies via your browser, though this may affect site usability.

6 – Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal data from unauthorized access, use, or disclosure. However, please understand that no data transmission over the internet or electronic storage is completely secure.

7 – Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or until you request deletion, unless longer retention is required by law.

8 – Access, Correction & Deletion

You may request access to, correction, or deletion of your personal data by contacting us. We will respond within a reasonable timeframe and in accordance with applicable laws.

9 – International Transfers

If any personal data is transferred outside Australia (e.g., to service providers), we will ensure adequate safeguards are in place to uphold privacy protections.

10 – Children’s Privacy

Our services and website are not intended for children under 16. We do not knowingly collect personal information from minors. If we learn we have done so, we will take steps to delete such data.

11 – Updates to This Policy

We may update this Privacy Policy over time. Any changes will be posted here, with an updated effective date.

12 – Contact Us

For questions, concerns, or requests related to your personal information, please contact:

Email: hello@ascendogroup.au

Address: Unit C8 / 293 Guildford Road, Maylands, WA 6051

Legal Compliance Note

Ascendo Group Australia operates within Australia and should ensure compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Depending on your operations, you may be required to include a Notifiable Data Breaches (NDB) statement and provide clear consent mechanisms. You may also wish to seek advice from a legal professional to ensure full compliance.